Appointments

The doctor will see you in the surgery by appointment.

In line with national practice, for the majority of patients these will be an initial telephone call with an offer of a face to face appointment if clinically appropriate or agreed between the GP and the patient.

Our appointment system is intended to reduce the time you have to wait and your cooperation is essential to make the system work.

The doctors consult between the hours of 8.30am and 6.30pm Monday to Friday, excluding Bank Holidays.

The actual surgery times vary with the doctor.

Our receptionists will help you to make your appointment. They may have to ask you to give them some information to ensure that you are given an appropriate appointment and that the surgeries run smoothly. All information is treated with strict confidentiality. Please check in with the touch screen check-in system or in cases of difficulty or query with a receptionist when you arrive for your appointment. The doctors try to keep to time, but some patients’ problems will inevitably take more time than others. Please be sympathetic if you can and come prepared for a short wait.

Appointments can be made either by calling in at the surgery or by telephoning 0118 933 2436 in addition you may now request an appointment on line by clicking on the "request an appointment" box on the home page (please note you will need to register first at reception to enable this function).

The surgery has an auto attendant telephone system. Please listen carefully to the options. If you have a life threatening medical emergency press 1 otherwise please continue to listen for the option required, or hold for your call to be answered by a receptionist.

Routine Pre Bookable Appointments

These appointments (both F2F and telephone) can usually be booked up to one month ahead. Please make your appointment at the earliest opportunity, specifying the doctor and the date preferred, if any. If you feel you need a longer appointment than usual, please let the receptionist know and we will try and make provision for this. If you are unable to attend for your appointment, please always let us know at the earliest opportunity so that we can offer the appointment to someone else. 

Urgent Appointments

URGENT CASES WILL BE SEEN THE SAME DAY. Some appointments are reserved for patients who need to be seen urgently. Requests for urgent appointments are assessed by the Doctors who will either try to deal with the problem immediately over the phone, ask you to come in that day for an 'on the day' appointment or request you make a routine appointment. This system is run to assess URGENT cases and the Doctor will try to call you back within an hour to discuss the case and agree a review appointment. If you are asked to come in for an 'on the day' appointment you will be given an appointment time.

Extended Hours

GP appointments are now available in your area during the evenings and at the weekend.  To book an appointment, contact the practice.  For more information, visit nhs.uk/GPaccess

Home Visits

Telephone No: 0118 9332436

These will be made by the doctors when there is a genuine inability to get to the surgery.

PLEASE TELEPHONE WITH REQUESTS BY 10.00am except in an emergency.

Our secretaries will take details and inform the doctor of your request. The patient’s usual doctor will visit whenever possible.

Emergencies

Between 8.00a.m. and 6.30p.m. urgent requests will be given prompt attention and a doctor will be informed. If at all possible, the doctor you normally see will try to attend, but often the doctor on duty will visit.

Telephone Consultations

In line with national practice, for the majority of patients these will be an initial telephone call with an offer of a face to face appointment if clinically appropriate or agreed between the GP and the patient.

Telephone No: 0118 9332436

Test Results

Telephone No: 0118 933 2436 (between 2pm and 3pm)

All results are seen and reviewed by the requesting GP (or in the case of absence/holidays by a nominated covering GP).

If any direct action needs to be taken because of these results, you will be contacted by the surgery.

If patients would like to check their results are back they are invited to phone the surgery between 2pm - 3pm Monday to Friday (please allow 5 working days from date of test).

You can now book an appointment using our Online Service or via the GP App on your mobile phone.

To book an appointment using our online service 'Patient Services'

You will need to attend the surgery and complete a 'Patient Services Appointment & Repeat Prescription' form.  Can you please ensure  you take along a proof of ID (photographic)?

Once you have done this you will receive an email with your login and password details from 'Patient Services' direct, which you can use to login at www.patient-services.co.uk or by clicking on the 'make appointment' button on the Home page.

If you have any queries with your initial login and future online services, please visit http://patientservices.helpscoutdocs.com

To book an appointment using the GP App

You will need to go into your 'Play Store' app on your mobile phone, search for 'MyGPApp' and install it onto your phone.

Once you have done this you will need to agree to the T&C's and input some information (your mobile number & DOB).

You will be sent a code via text which you will need to enter to register (you will be asked to enter this twice).

Once that has been completed you will be able to book an appointment.