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MORTIMER SURGERY:  CHANGES IN SERVICES DUE TO CORONAVIRUS

Please click on link below to view how Mortimer Surgery are changing their access and services during the Coronavirus outbreak.

Coronavirus Info for patients Poster A3.docx

IMPORTANT - PLEASE DO NOT COME TO THE SURGERY WITHOUT SPEAKING TO A STAFF MEMBER VIA THE TELEPHONE - 0118 933 2436 OR EMAIL rccg.secretaries.mortimer@nhs.net

 If you have a medication query, please email  rccg.dispensary.mortimersurgery@nhs.net.

ALL APPOINTMENTS WILL BE A TELEPHONE CALL FROM A DOCTOR. PLEASE DO NOT ATTEND THE SURGERY

Mortimer Pharmacy will be closing everyday between the hours of 1.30pm & 3.00pm and 6.30pm & 7.30pm to replenish stocks and prepare prescriptions.

DAWN Rheumatology Service

The British Society for Rheumatology has produced guidelines to risk stratify patients depending on the medication they are taking and also age and other medical conditions (see enclosed document to calculate your score).

Those who have a score of 3 are at high risk and should shield at home for the next 12 weeks (please follow UK government guidance). Those with a score of 2 should self-isolate or maintain social distance at their own discretion.  Those with a score of 1 or less should maintain social distance only.

It is important to continue with your usual medication at this time to avoid risk of relapse. 

All Rheumatology consultants have been redeployed to the front line. The Rheumatology telephone advice line is still in operation but under significant pressure.

We are endeavouring to maintain some Rheumatology follow up appointments via telephone consultations with the specialist nurses but this will be a skeleton service.

We are asking Rheumatology patients to move their regular blood test monitoring to every 12 weeks.  This is in line with the British Society for Rheumatology guidelines.  The only exceptions to this are patients on Methotrexate and Leflunomide in combination and patients with pre-existing cancer or liver disease who should continue monthly blood tests.

If you have recently started a Rheumatology medication or changed the dose within the last 8 weeks, you should continue with testing as advised at that time.

West Berkshire Services during Coronavirus pandemic - please click on link below:

https://info.westberks.gov.uk/coronavirus-residents-health

IMPORTMANT INFORMATION ABOUT THE CORONAVIRUS (COVID-19)

The NHS across the West Berkshire will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.

The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

The Chief Medical Officer announced on Friday 13th March 2020 that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).

The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:

  • A high temperature or
  • A new continuous cough

Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you’re staying at home.

You do not need a sick note to self isolate nor do you require a fit note to return to work.

Use the NHS111 online coronavirus service if:

  • You feel you cannot cope with your symptoms at home
  • Your condition gets worse
  • Your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Stay At Home advice can be found here – www.nhs.uk/coronavirus

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Information remains subject to regular change and updates. More information can be found on the NHS website here – www.nhs.uk/coronavirus 

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

Serving Members & Ex Members of our Armed Forces/War Veterans - If you are a current or ex member of our Armed Forces; please let the Surgery know, to ensure you receive the service/care available to you.

Patient Notice - Reception

Patients will be asked to check in for their appointments using the Touch Screen, so please allow extra time before your appointment slot to do this.

There will only be one Receptionist managing the front desk to help Patients and Visitors with any queries and making future appointments.

For confidential reasons telephones will now be answered in a separate room during morning surgery.

With the exception of Mondays, afternoon surgery will remain the same. 

The Mortimer Surgery Website 

The Mortimer Surgery doctors and nurses take pride in offering the highest standard of patient-centred healthcare.We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surger, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like. 

TEST RESULTS

All results are seen and reviewed by the requesting GP (or in the case of absence/holidays by a nominated covering GP).

If any direct action needs to be taken because of these results, you will be contacted by the surgery.

If patients would like to check their results are back they are invited to phone the surgery between 2pm - 3pm Monday to Friday (please allow 5 working days from date of test).

Berkshire West Primary Care Strategy

Please see the link below for information

www.nwreadingccg.nhs.uk/our-work/primary-care-strategy

 

Coil Appointments Shortage

Due to a shortage in GPs able to carry out the above procedure there is a shortage of Coil Appointments. 

We will do our best to accommodate all but can we please ask that you make your appointment in plenty of time.

Due to this shortage some patients may be asked to go to the RBH for fittings.

We apologise for any inconvenience this may cause.

7 Day Working

7 Day Working

 

 

(Site updated 30/03/2020)
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