The doctor will see you in the surgery by appointment. Our appointment system is intended to reduce the time you have to wait and your cooperation is essential to make the system work.
The doctors consult between the hours of 8.30am and 6.30pm Monday to Friday, excluding Bank Holidays.
The actual surgery times vary with the doctor.
Our receptionists will help you to make your appointment. They may have to ask you to give them some information to ensure that you are given an appropriate appointment and that the surgeries run smoothly. All information is treated with strict confidentiality. Please check in with the touch screen check-in system or in cases of difficulty or query with a receptionist when you arrive for your appointment. The doctors try to keep to time, but some patients’ problems will inevitably take more time than others. Please be sympathetic if you can and come prepared for a short wait.
Appointments can be made either by calling in at the surgery or by telephoning 0118 933 2436 in addition you may now request an appointment on line by clicking on the "request an appointment" box on the home page (please note you will need to register first at reception to enable this function).
The surgery has an auto attendant telephone system. Please listen carefully to the options. If you have a life threatening medical emergency press 1 otherwise please continue to listen for the option required, or hold for your call to be answered by a receptionist.
These appointments can usually be booked up to one month ahead. Please make your appointment at the earliest opportunity, specifying the doctor and the date preferred, if any. If you feel you need a longer appointment than usual, please let the receptionist know and we will try and make provision for this. If you are unable to attend for your appointment, please always let us know at the earliest opportunity so that we can offer the appointment to someone else.
URGENT CASES WILL BE SEEN THE SAME DAY. Some appointments are reserved for patients who need to be seen urgently. Requests for urgent appointments are assessed by the Doctors who will either try to deal with the problem immediately over the phone, ask you to come in that day for an 'on the day' appointment or request you make a routine appointment. This system is run to assess URGENT cases and the Doctor will try to call you back within an hour to discuss the case and agree a review appointment. If you are asked to come in for an 'on the day' appointment you will be given an appointment time.
Extended hours surgeries are held on Tuesday evenings. Ask at reception for details.